Technical Support  

In the computer industry as well as in many others, technical support is a heavily relied upon position within the information technology department.  Those who choose this career can work in any company in a diverse array of industries. 

Individuals in this field provide technical assistance to computer system users by answering questions or resolving computer problems for clients in person, via telephone or from a remote location.  They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.  (Source: US Gov’t Bureau of Labor Statistics)